Caravans must be delivered to the workshop
in a clean condition. Lower bunks and bed spaces should be reasonably clear and upper lockers should be such that no items
will fall when opened. We cannot accept responsibility for damage should items fall out when lockers are opened.
Toilets must be empty. No work will be done to toilets with contents in the cassette.
We will at our discretion apply a charge for removal of items to access areas (ie under bed) and we will not accept
responsibility for those items removed. Where possible we will inspect the caravan prior to any work being carried out and
discuss access issues with the customer.
Mobile terms.(in addition
to the above)
It is the owners responsibilty to ensure that the caravan is available
at the time and place agreed. The ground condition should be suitable for jacking a caravan, ie slabs,hardstanding etc. Loose
gravel and soft earth are not suitable.
Sufficient clearance round the caravan ( min 3 feet,
1 metre) to allow access to all parts.
The customer must supply water,gas and have the leisure
battery charged if possible. We have an onboard generator and compressor.
A round trip travel
charge may apply mobile servicing.
General terms of business.
All accounts are payable upon completion of work carried out unless by prior arrangement. Payment is by cash or cheque
only. A charge of £100 + Vat will be added should a cheque fail to clear.
include service parts but exclude travelling and additional work. All known faults should be disclosed at time of booking.
No additional work or parts will be fitted without consultation with the customer. Should the customer be unavailable it will
be assumed that the additional work/parts will not be carried out/fitted and the work may be carried out at a later time at
the customers additional cost.
Vat at the current rate is applicable on all
Cancellation,amendments and no-shows.
We understand that things do change and to that end we accept amendments and cancellations
to bookings with no charge. Please contact us as soon as possible to cancel or amend a booking.
The exceptions are;
No-shows at the workshop without prior notice.
No notice of cancellation prior to us arriving at the agreed place.
will be charged at £150+vat
Additional cancellation invoices will carry a £12 admin fee up to three months (£24) after which we will
pass the invoice to a debt recovery agency for further action.