Gem Caravans (Fife) Ltd

terms and conditions

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Workshop terms.
Caravans must be delivered to the workshop in a clean condition. Lower bunks and bed spaces should be reasonably clear and upper lockers should be such that no items will fall when opened. We cannot accept responsibility for damage should items fall out when lockers are opened.
 
Toilets must be empty. No work will be done to toilets with contents in the cassette.
 
We will at our discretion apply a charge for removal of items to access areas (ie under bed) and we will not accept responsibility for those items removed. Where possible we will inspect the caravan prior to any work being carried out and discuss access issues with the customer.
 
Mobile terms.(in addition to the above)
It is the owners responsibilty to ensure that the caravan is available at the time and place agreed. The ground condition should be suitable for jacking a caravan, ie slabs,hardstanding etc. Loose gravel and soft earth are not suitable.
Sufficient clearance round the caravan ( min 3 feet, 1 metre) to allow access to all parts.
The customer must supply water,gas and have the leisure battery charged if possible. We have an onboard generator and compressor.
A round trip travel charge may apply mobile servicing.
 
General terms of business.
All accounts are payable upon completion of work carried out unless by prior arrangement. Payment is by cash or cheque only. A charge of £100 + Vat will be added should a cheque fail to clear.
All prices include service parts but exclude travelling and additional work. All known faults should be disclosed at time of booking. No additional work or parts will be fitted without consultation with the customer. Should the customer be unavailable it will be assumed that the additional work/parts will not be carried out/fitted and the work may be carried out at a later time at the customers additional cost.
 
Vat at the current rate is applicable on all accounts. 
 
Cancellation,amendments and no-shows.
We understand that things do change and to that end we accept amendments and cancellations to bookings with no charge. Please contact us as soon as possible to cancel or amend a booking.
 
The exceptions are;
No-shows at the workshop without prior notice.
No notice of cancellation prior to us arriving at the agreed place.
The exceptions will be charged at £150+vat
 
 
Additional cancellation invoices will carry a £12 admin fee up to three months (£24) after which we will pass the invoice to a debt recovery agency for further action.
 
 
 
 
 
 
 
 

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Gem Caravans (Fife) Ltd

Main St

Crossford, Fife

KY12 8QL

07803 922945